The following will help you started with your Basic or Enhanced DSL service.

Q: What do the SNET Technicians do on site?

1. The technician's primary task is to setup your SNET Digital Subscriber Line (DSL) service to your residence/office and ensure that it properly works to the point of the DSL modem connection.
2. The technicians will install the SNET customer provisioned equipment (CPE) in relation to the type of DSL service you ordered from the SNET DSL Order Center (1-800-408-8282). This will only include equipment listed on the actual DSL order.
3. The technician will configure your TCP/IP stack and provide configuration settings for future reference.
4. Technicians cannot move or reposition furniture due to safety reasons.
5. It is your responsibility to make sure that your computer meets the system requirements. You must also have the actual media for your operating system. (Windows 95/98 or MacOS, CD-Rom or disks.)
   
   

   Windows System Requirements
   	CPU: Pentium class or better recommended* Microsoft Windows 95, 98 or NT 32 megabytes of memory (RAM) 70 megabytes of free hard drive space Must have vacant slot for NIC (Network Interface Card)
   Macintosh System Requirements
   	MacOS version 7.6 or later and open transport 1.2 or later 16 megabytes of memory (RAM) 25 megabytes of free hard drive space Must have vacant slot for NIC (Network Interface Card)

   * Dual processors not supported.

Q: I need to reinstall my software. What should I do?

A: A full installation or reinstallation of your SNET Internet software should only be necessary in the following circumstances:

• You have upgraded or changed your operating system.
• You are setting up a new computer.
• You have lost or damaged files in your existing installation.

If you have mistakenly or accidentally changed the settings in your DSL software so that you are no longer able to make a DSL connection, you can refer to this section of one of our online QuickStart Guides in order to put the correct settings back. In general, once you have a working DSL connection, it should NEVER be necessary to make changes to your EnterNet 300 DSL connection software settings. This is true even if you are trying to network additional computers to use the DSL connection on your main computer.

Q: My system keeps trying to dial-up the Internet instead of using my DSL connection! What do I do?

The Windows operating system may automatically launch the Internet dialer when your browser application is started. To avoid this from happening each time you start your browser application, you will need to change your Internet preferences. To do so, please follow these simple instructions:

• From your Windows desktop, click Start, then Settings, then Control Panel.
• Double-click on the Internet icon.
• Choose the Connection tab.
• De-select Connect to the Internet as needed.

(In Windows 98/NT, select the Connect to the Internet using a local area network radio button.) Please keep in mind that this feature is part of the Windows Operating System. If any of the above prove non-functional, check the Windows help files. You could also contact Microsoft, or your computer manufacturer.

Q: How do I configure my system for DSL?

The SNET technician will configure your TCP/IP stack. Should you have difficulty with your configuration or should you wish to configure another computer for use with your DSL service, please call technical support at 1 (800) SNET-724.

Q: Why can’t I set up my email account?

Please visit our Personal Options section at https://options.snet.net/snet/ and verify that you have a working email address. Instructions for configuring email can be found at http://www.snet.net/support/email. If you continue to experience problems, please contact SNET Technical Support at 1-(800) SNET-724.

Q: Why am I downloading at speeds as low as 28 to 33.6k?

• Your connection speed is measured in bits. Download speeds reported by your computer are measured in bytes, 8 bits is equal to 1 byte. The formula for converting your connection rate (kilobits) to your download, or throughput rate (kilobytes) and taking in consideration for 30% packet overhead loss is: Connection rate divided by a factor of 8 and multiplied by 70%. Example: [384,000 bits divided by 8 (bit to byte conversion)] multiplied by 70% = 33,600, or 33.6K. This provides the optimal download speed for a 384k connection.
• Line problems.
• External interference.
• Internet congestion/traffic outside of our Network.

Many problems that may arise are likely to be solved by rebooting your computer and/or recycling the power to your DSL modem. Please try these steps before calling technical support.